Policies

Lateness Policy

Clients are entitled only to the treatment time that they have reserved. If a client arrives five minutes after their treatment was scheduled to begin, their appointment will not be extended by five minutes. This is necessary to ensure that other clients’ reserved time is not impacted by lateness. In the event that a treatment starts late on the therapist’s behalf, your appointment will be extended by the amount of time owed.

Initial appointments must include an intake and assessment. For this reason, it is recommended that first time clients arrive a minimum of 5-10 minutes early if they would like to maximize their hands-on time during the appointment.

Cancellation Policy

Clients must provide a minimum of 24 hours’ notice when cancelling or rescheduling their appointments. This ensures that your appointment time can be offered to others who may require care. Appointments cancelled less than 24 hours before their scheduled start time will be charged 50% of the appointment rate. Appointments cancelled less than an hour before their start time will be charged 100%. Exceptions are at the sole discretion of the therapist.

Missed Appointment Policy

Clients who miss their appointment without providing any prior notice to the therapist will be charged 100% of the appointment rate.

Tipping Policy

When you receive massage therapy, you’re receiving healthcare. On those grounds, I don’t accept tips, although I am deeply thankful for this gesture. The best way you can show your appreciation for my care is by prebooking your next appointment, or referring your friends and family.

Privacy Policy

Protecting your privacy is very important to me. In the course of booking and providing treatment, I need to collect your personal health information. How I collect, use and disclose this information is governed by the Personal Health Information Protection Act (PHIPA), 2004.

Collection

I collect only the information that is required to a) provide safe and effect treatment to clients and b) meet my professional and legal obligations. This information is collected when you book your appointment, when you fill out a health history form, and when we discuss your health history during the intake interview. Information obtained over the course of treatments (for example, in discussion between client and therapist during a massage) is also considered personal health information.

Use and Disclosure

I use clients’ personal health information primarily for the purpose of providing safe and effective massage therapy. Secondary purposes commonly include, but are not limited to:

  • disclosing treatment details to insurance companies for the purpose of verifying massage therapy benefit claims made by clients;
  • conferring with other regulated health care professionals regarding a client’s care; and
  • complying with requests from representatives of the College of Massage Therapists of Ontario, who may view client files as part of their quality assurance program.

I will disclose clients’ personal health information without their prior consent only when required to by law, or under circumstances granted by the Regulated Health Professions Act and PHIPA. In all other instances, I obtain clients’ written authorization prior to disclosing their health information. Clients are welcome to sign a form that provides ongoing consent to disclose treatment details to their insurers, for the purpose of verifying benefits claims.

Documents containing personal health information are kept securely in the appropriate patient records. Documents are securely disposed of when they are no longer in use, or have exceeded the legally-mandated retention period. Electronic files are secured on password-protected devices.

If you’d like any clarification on this policy, or on health privacy matters in general, please contact me.